DDR imports fine on local copy of Inspector but not when running on Windows server

Phil Morgan's Avatar

Phil Morgan

16 May, 2020 12:15 AM

Hello:

I installed IP v7.0.56 on a Windows 10 Enterprise desktop PC (placed plugin and support folder as directed), opened in FMAP 17.0.7.700, and successfully, registered. I imported an XML DDR exported from a served database (v15 server using v17 client) and it all seems fine. But after moving that registered copy of IP to a Windows 16 Server (VM) running FMS v18 (having installed the IP plugin and support folder as directed and confirmed the active plugin in FMS Admin Console), importing a DDR fails. The import seems to begin, then ends quickly and displays "Analysis Complete" but with a progress bar at 4% and no data within the analysis. When I click on the "DB"column which shows a IP error symbol (orange triangle with exclamation mark) I get a dialog that says, "This script cannot be found or has been deleted." (see attached screenshot).

I've checked and recheck the installation steps and all file locations. I tried this a few months back on a different server (Windows 12 running FMS 15) and had the same problem. Am I working with the current build of Inspector Pro?

  1. 1 Posted by Phil Morgan on 16 May, 2020 12:17 AM

    Phil Morgan's Avatar

    Here are the screenshot uploads; I can't tell if they upload the first time and I had submission problems posting the comment, so just in case...

  2. Support Staff 2 Posted by Vince Menanno on 16 May, 2020 04:45 PM

    Vince Menanno's Avatar

    Hello Phil,

    We have an update coming in a few weeks and hoping to have these problems addressed.

  3. 3 Posted by phillip.morgan on 03 Jul, 2020 11:09 PM

    phillip.morgan's Avatar

    Has the update you referenced released yet? If so or when it does, how to I get the update and apply it to my instance?

  4. 4 Posted by Thadde on 29 Apr, 2021 12:05 PM

    Thadde's Avatar

    I am still seeing the same problem.
    I am using soliant.cloud, installed the plugin, placed the extra InspectorSupport folders.
    FMS version 19.2.1.23
    In the FileMaker admin console I can see 1 script step kicking off (extra user connecting) and after that nothing and DDR is processed.

    It just won't

  5. Support Staff 5 Posted by Vince Menanno on 29 Apr, 2021 12:48 PM

    Vince Menanno's Avatar

    Hi Phil,

    Let's review over a zoom call with you about this. email me at [email blocked] to set up a time.

  6. 6 Posted by Thadde on 29 Apr, 2021 01:51 PM

    Thadde's Avatar

    Hello Vincent,

    your email address is blocked in the forum. I send you an email to support @ beezwax.net

  7. Support Staff 7 Posted by Vince Menanno on 29 Apr, 2021 01:53 PM

    Vince Menanno's Avatar

    I just sent you an email let me know if you received it?

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