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plugin issue on Windows

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Laurent S

03 Mar, 2021 07:43 AM

Hi there (Hi Vince, if that's you !)

I can't use Inspector Pro 7.1 (hosted) with my Windows 10 machine (FMP 19.1.3), because it requires the plug-in.

First, as it just asked to "install it manually", I put it in the default folder (that opens when you hit "reveal folder" in FMP prefs).
On Windows, that is C:\Users\[userName]\AppData\Local\FileMaker\FileMaker Pro\19.0\Extensions.
Then Inspector opens without complaining about the missing plug-in.

But when I try to import a DDR, it now says the plug-in should be located in C:\Program Files\FileMaker\FileMaker Pro 19\Extensions
And putting it there doesn't help, Inspector still shows the same alert.

I tried putting it in both locations (thinking maybe the 'Program Files' alert was a simple "File exists" control, but it still needs the one in the regular folder), to no avail.

FWIW, the plug-in does show up (enabled) in Preferences, but when highlighted, says "This plug-in comes with Inspector Version 6.0" (if that's of any importance)

Thanks
Laurent

• location.png 32.9 KB

1. 1 Posted by Laurent S on 03 Mar, 2021 07:58 AM

   

   Never mind, I missed the 'InspectorSupport' directory... It works now.

   Actually, since we hosted Inspector for our whole team, I just started using it without taking a look at the ReadMe file (reason I overlooked the directory).

   Sorry about this, feel free to close or even delete this thread, although it may help other 'hasty' users, like me 

   • Edit

2. Support Staff 2 Posted by jay_g on 03 Mar, 2021 08:11 AM

   

   Hi Laurent - Glad we could "help". :-)

   Let us know how it works out, using InspectorPro for your whole team.

   -Jay

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3. jay_g closed this discussion on 03 Mar, 2021 08:11 AM.

4. Vince Menanno re-opened this discussion on 03 Mar, 2021 08:25 AM

5. 3 Posted by Vince Menanno on 03 Mar, 2021 08:25 AM

   

   The plan moving forward would be to get rid of that folder... glad you sorted it out.

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6. 4 Posted by Laurent S on 03 Mar, 2021 08:36 AM

   

   Thanks for your quick answer, both of you.
   (you're not in CA right now, are you ? Or don't you ever sleep ? ;°) )

   let me me take the opportunity to ask a quick unrelated question :
   is this support platform a good place to make suggestions / send in ideas ?
   or is there another ?

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7. 5 Posted by Vince Menanno on 03 Mar, 2021 08:39 AM

   

   Please send feedback to [email blocked] (That way we can track it and share it with the rest of the InspectorPro development team).

   Look forward to hearing from you.

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8. jay_g closed this discussion on 15 Mar, 2021 04:03 PM.