tag:beezwax.tenderapp.com,2010-10-12:/discussions/inspectorpro-5/897-trouble-installing-inspector-pro-65-on-a-macBeezwax: Discussion 2019-08-06T08:23:22Ztag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-24T19:52:55Z2017-08-24T19:52:57ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>I just uninstalled FileMaker Pro 16 Advanced and Inspector worked. Reinstalled Filemaker, and Inspector crashed again. It won't work with FileMaker Pro 16 Advanced installed.</p></div>Mike Memmetag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-24T19:54:15Z2017-08-24T19:54:15ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Hi, Mike.</p>
<p>Do you have another version of InsoecrtorPro installed? If you get a crash report, can you attach it so we can take a look? What OS are you on?</p>
<p>Tonya</p></div>tonya_mtag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-24T19:55:23Z2017-08-24T19:55:23ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Further thought, do you have plug-ins for FileMaker 16 installed? If so, move them to a separate folder and try InspectorPro again. There might be a problem with other plug-ins.</p></div>tonya_mtag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-24T20:06:47Z2017-08-24T20:06:48ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Hi Tonya</p>
<p>Mac OS 10.12.6<br>
Filemaker Advanced Version 16.0.2.205<br>
Inspector Pro 6.5</p>
<p>Process: Runtime [1959]<br>
Path: /Applications/InspectorPro/InspectorPro.app/Contents/MacOS/Runtime<br>
Identifier: com.filemaker.client.runtime12.InspectorPro<br>
Version: 16.0.2 (16.0.2)<br>
Code Type: X86-64 (Native)<br>
Parent Process: ??? [1]<br>
Responsible: Runtime [1959]<br>
User ID: 502</p>
<p>Date/Time: 2017-08-24 16:00:53.528 -0400<br>
OS Version: Mac OS X 10.12.6 (16G29)<br>
Report Version: 12<br>
Anonymous UUID: 413E48DB-B737-816F-B014-52105BAB7807</p>
<p>Time Awake Since Boot: 2900 seconds</p>
<p>System Integrity Protection: enabled</p>
<p>Crashed Thread: 0 Dispatch queue: com.apple.main-thread</p>
<p>Exception Type: EXC_BAD_ACCESS (SIGSEGV)<br>
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000078<br>
Exception Note: EXC_CORPSE_NOTIFY</p>
<p>Termination Signal: Segmentation fault: 11<br>
Termination Reason: Namespace SIGNAL, Code 0xb<br>
Terminating Process: exc handler [0]</p>
<p>VM Regions Near 0x78:<br>
--> __TEXT 0000000101614000-0000000101ca7000 [ 6732K] r-x/rwx SM=COW /Applications/InspectorPro/InspectorPro.app/Contents/MacOS/Runtime</p>
<p>Application Specific Information:<br>
ViewBridge hint(s): (<br>
" (null) IMKTextInputFunctionRowItemServiceViewController" )</p>
<p>Thread 0 Crashed:: Dispatch queue: com.apple.main-thread<br>
0 com.apple.WebKit 0x00007fff80c256a0 WebKit::WebViewImpl::candidateListTouchBarItem() const + 4<br>
1 com.apple.AppKit 0x00007fff76afdbf8 -[NSTextInputContext(NSTextInputContext_TouchBar) keyboardInputSourcePopoverTouchBarItem] + 26<br>
2 com.apple.AppKit 0x00007fff76afddd6 -[NSTextInputContext(NSTextInputContext_TouchBar) dismissKeyboardIMTouchBarItemViewController:] + 91<br>
3 com.apple.AppKit 0x00007fff76afe10d -[NSTextInputContext(NSTextInputContext_FunctionRowIMK) dismissKeyboardIMFunctionRowItemViewController] + 27<br>
4 com.apple.HIToolbox 0x00007fff77df6aae <strong>85-[IMKInputSession presentFunctionRowItemTextInputViewWithEndpoint:completionHandler:]_block_invoke + 494<br>
5 com.apple.ViewBridge 0x00007fff8bf3f96b +[NSRemoteViewController _callConnectionhandler:error:controller:] + 189<br>
6 com.apple.ViewBridge 0x00007fff8bf2eadb -[NSRemoteView _completeAdvanceToRunPhase:withError:] + 21<br>
7 com.apple.ViewBridge 0x00007fff8bf2e36f __38-[NSRemoteView _advanceToConfigPhase:]_block_invoke.2466 + 318<br>
8 com.apple.CoreFoundation 0x00007fff78627b8c __invoking</strong>_ + 140<br>
9 com.apple.CoreFoundation 0x00007fff78627a11 -[NSInvocation invoke] + 289<br>
10 com.apple.ViewBridge 0x00007fff8bf55579 withHintInProgress + 487<br>
11 com.apple.ViewBridge 0x00007fff8bf552b0 <strong>deferNSXPCInvocationOntoMainThread_block_invoke_2 + 233<br>
12 com.apple.ViewBridge 0x00007fff8bed9459 +[NSViewServiceApplication withHostPID:invoke:] + 46<br>
13 com.apple.ViewBridge 0x00007fff8bf55173 __deferNSXPCInvocationOntoMainThread_block_invoke + 179<br>
14 com.apple.ViewBridge 0x00007fff8bf54d67 __deferBlockOntoMainThread_block_invoke_2 + 544<br>
15 com.apple.CoreFoundation 0x00007fff7864a17c __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK</strong> + 12<br>
16 com.apple.CoreFoundation 0x00007fff7862af84 <strong>CFRunLoopDoBlocks + 356<br>
17 com.apple.CoreFoundation 0x00007fff7862aac6 __CFRunLoopRun + 1878<br>
18 com.apple.CoreFoundation 0x00007fff7862a114 CFRunLoopRunSpecific + 420<br>
19 com.apple.HIToolbox 0x00007fff77dc719e -[IMKInputSessionXPCInvocation invocationAwaitXPCReply] + 606<br>
20 com.apple.HIToolbox 0x00007fff77dc9750 -[IMKInputSession activate] + 3471<br>
21 com.apple.HIToolbox 0x00007fff77d7d7ab IMKInputSessionActivate + 36<br>
22 com.apple.HIToolbox 0x00007fff77d7cb3c ActivateInputMethodInstance + 100<br>
23 com.apple.HIToolbox 0x00007fff77d714ca utOpenActivateSelectedInputMethodInDoc + 369<br>
24 com.apple.HIToolbox 0x00007fff77d71334 utOpenActivateAllSelectedIMInDocIterator + 21<br>
25 com.apple.CoreFoundation 0x00007fff785ece34 CFArrayApplyFunction + 68<br>
26 com.apple.HIToolbox 0x00007fff77ba6384 utOpenActivateAllSelectedIMInDoc + 187<br>
27 com.apple.HIToolbox 0x00007fff77b9eee8 MyActivateTSMDocument + 1910<br>
28 com.apple.AppKit 0x00007fff7626788d -[NSTextInputContext activate] + 284<br>
29 com.apple.AppKit 0x00007fff76af8ec2 +[NSTextInputContext currentInputContext_withFirstResponderSync:] + 362<br>
30 com.apple.AppKit 0x00007fff7610537b -[NSView _setWindow:] + 1066<br>
31 com.apple.CoreFoundation 0x00007fff78630a52 __53-[</strong>NSArrayM enumerateObjectsWithOptions:usingBlock:]<em>block_invoke + 114<br>
32 com.apple.CoreFoundation 0x00007fff7863090f -[</em><em>NSArrayM enumerateObjectsWithOptions:usingBlock:] + 239<br>
33 com.apple.AppKit 0x00007fff769a02a7 __21-[NSView _setWindow:]_block_invoke.643 + 151<br>
34 com.apple.AppKit 0x00007fff76105ae6 -[NSView _setWindow:] + 2965<br>
35 com.apple.CoreFoundation 0x00007fff78630a52 __53-[</em><em>NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 114<br>
36 com.apple.CoreFoundation 0x00007fff786308e6 -[</em><em>NSArrayM enumerateObjectsWithOptions:usingBlock:] + 198<br>
37 com.apple.AppKit 0x00007fff769a02a7 __21-[NSView _setWindow:]_block_invoke.643 + 151<br>
38 com.apple.AppKit 0x00007fff76105ae6 -[NSView _setWindow:] + 2965<br>
39 com.apple.AppKit 0x00007fff7613797a -[NSThemeFrame _setWindow:] + 111<br>
40 com.apple.AppKit 0x00007fff76395b64 -[NSWindow dealloc] + 1225<br>
41 com.filemaker.client.runtime12.InspectorPro 0x000000010182d545 -[FMDocWindowCocoa dealloc] + 68<br>
42 com.apple.AppKit 0x00007fff76136e87 -[NSWindow release] + 162<br>
43 libobjc.A.dylib 0x00007fff8d4b93bd (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 781<br>
44 com.apple.CoreFoundation 0x00007fff785e9026 _CFAutoreleasePoolPop + 22<br>
45 com.apple.Foundation 0x00007fff7a0f228a postQueueNotifications + 1052<br>
46 com.apple.CoreFoundation 0x00007fff78649d37 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION</em>_ + 23<br>
47 com.apple.CoreFoundation 0x00007fff78649ca7 __CFRunLoopDoObservers + 391<br>
48 com.apple.CoreFoundation 0x00007fff7862a82e __CFRunLoopRun + 1214<br>
49 com.apple.CoreFoundation 0x00007fff7862a114 CFRunLoopRunSpecific + 420<br>
50 com.apple.HIToolbox 0x00007fff77b8aebc RunCurrentEventLoopInMode + 240<br>
51 com.apple.HIToolbox 0x00007fff77b8acf1 ReceiveNextEventCommon + 432<br>
52 com.apple.HIToolbox 0x00007fff77b8ab26 _BlockUntilNextEventMatchingListInModeWithFilter + 71<br>
53 com.apple.AppKit 0x00007fff76123a54 _DPSNextEvent + 1120<br>
54 com.apple.AppKit 0x00007fff7689f7ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796<br>
55 com.apple.AppKit 0x00007fff761183db -[NSApplication run] + 926<br>
56 com.filemaker.client.runtime12.InspectorPro 0x00000001017c9be2 CMacApp_Main + 492<br>
57 com.filemaker.client.runtime12.InspectorPro 0x000000010168edd1 main + 49<br>
58 libdyld.dylib 0x00007fff8ddaa235 start + 1</p>
<p>Thread 1:<br>
0 libsystem_kernel.dylib 0x00007fff8ded944e __workq_kernreturn + 10<br>
1 libsystem_pthread.dylib 0x00007fff8dfc3621 _pthread_wqthread + 1426<br>
2 libsystem_pthread.dylib 0x00007fff8dfc307d start_wqthread + 13</p>
<p>Thread 2:<br>
0 libsystem_kernel.dylib 0x00007fff8ded944e __workq_kernreturn + 10<br>
1 libsystem_pthread.dylib 0x00007fff8dfc3621 _pthread_wqthread + 1426<br>
2 libsystem_pthread.dylib 0x00007fff8dfc307d start_wqthread + 13</p>
<p>Thread 3:<br>
0 libsystem_kernel.dylib 0x00007fff8ded944e __workq_kernreturn + 10<br>
1 libsystem_pthread.dylib 0x00007fff8dfc348e _pthread_wqthread + 1023<br>
2 libsystem_pthread.dylib 0x00007fff8dfc307d start_wqthread + 13</p>
<p>Thread 4:<br>
0 libsystem_kernel.dylib 0x00007fff8ded8f46 __semwait_signal + 10<br>
1 libsystem_c.dylib 0x00007fff8de5fb72 nanosleep + 199<br>
2 com.filemaker.support.framework 0x0000000102ba822f Draco::Thread::Sleep(unsigned int) + 87<br>
3 com.fiq^</p></div>Mike Memmetag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-24T20:08:41Z2017-08-24T20:08:41ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Thanks, Mike. I am going to have Vince take a look.</p></div>tonya_mtag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-24T20:10:30Z2017-08-24T20:10:31ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Thanks. Plugins have been removed.</p>
<p>Works when I uninstall Filemaker. Doesn’t work with Filemaker installed.</p>
<p>Mike<br>
[Email Signature]</p></div>Mike Memmetag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-25T00:13:01Z2017-08-25T00:13:01ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>There should be a new build on the site in a day or so that addresses this problem.</p>
<p>Vince</p></div>Vince Menannotag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-25T00:16:20Z2017-08-25T00:16:20ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Mike,</p>
<p>Replace the plug-in with this one only for testing the runtime.</p>
<p>Let me know if this fixes your crash.</p>
<p>Vince</p></div>Vince Menannotag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-25T01:31:36Z2017-08-25T01:31:38ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Hi Vince</p>
<p>I installed the plugin in the Inspector Pro application Extensions folder and it didn’t solve the problem. I installed it in the Filemaker Pro Advanced Extensions folder and Filemaker shows that the plugin is installed in the preferences window but Inspector Pro doesn’t work. I created an Extensions folder for Filemaker Pro (not advanced) even though that program isn’t installed on my computer and that didn’t help either.</p>
<p>Mike<br>
[Email Signature]</p></div>Mike Memmetag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-25T01:35:42Z2017-08-25T01:35:42ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Mike,</p>
<p>Maybe see about disabling all other plug-ins and see if there might be a conflict of some kind with another plug-in.</p>
<p>Can you tell us a little more about your system.</p>
<p>Thanks</p>
<p>Vince</p></div>Vince Menannotag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-25T01:53:16Z2017-08-25T01:53:16ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>I’ve removed all other plugins and that didn’t help. Inspector works when I uninstall Filemaker Pro 16 Advanced completely. I don’t have any older versions of Filemaker installed.</p>
<p>I’m on a 2017 Macbook Pro with touch bar running Mac OS 10.12.6.</p>
<p>Mike<br>
[Email Signature]</p></div>Mike Memmetag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-25T02:08:27Z2017-08-25T02:08:27ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>I have access to Macbook Pro with touch bar running Mac OS 10.12.6</p>
<p>Let me test on there and see what happens</p>
<p>Vince</p></div>Vince Menannotag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-25T02:36:59Z2017-08-25T02:37:00ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>OK. I had Filemaker Pro 15 Advanced on it, then removed that to install the Filemaker Pro 16 Advanced Preview, then removed that to install Filemaker Pro Advanced 16.</p>
<p>[Email Signature]</p></div>Mike Memmetag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-28T20:55:35Z2017-08-28T20:55:35ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Mike,</p>
<p>We have heard of a few people having trouble with FileMaker and the new MacBook Pros with the touchBar.</p>
<p>Are you still having trouble getting InspectorPro to run?</p>
<p>Vince</p></div>Vince Menannotag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-29T02:48:44Z2017-08-29T02:48:45ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Hi Vince</p>
<p>Still not able to get it to run. If I uninstall Filemaker Pro 16 Advanced it works.</p>
<p>Mike</p>
<p>From: Vince Menanno <a href="mailto:tender+dbd527eb34@tenderapp.com">tender+dbd527eb34@tenderapp.com</a><br>
Reply-To: Beezwax Support <a href="mailto:support@beezwax.net">support@beezwax.net</a></p></div>Mike Memmetag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-29T10:31:15Z2017-08-29T10:31:15ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Mike,</p>
<p>Do you have any other plug-ins installed?</p>
<p>Vince</p></div>Vince Menannotag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-29T12:34:38Z2017-08-29T12:34:40ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Hi Vince</p>
<p>I don’t have any other plug-ins installed. I used to have the MBS plugin installed but have since removed it. I now have the InspectorPro plug-in installed and that’s the only one. For some reason, on my 2nd or 3rd attempt it started up this morning, then I quit and tried to start it up again and it keeps crashing again.</p>
<p>Mike<br>
[Email Signature]</p></div>Mike Memmetag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-29T12:35:45Z2017-08-29T12:35:45ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Mike,</p>
<p>Did you already send me the crash log for this.</p>
<p>Vince</p></div>Vince Menannotag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-29T12:40:31Z2017-08-29T12:40:32ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Yes I sent the crash log last week. It gives me the trial version dialog box, then shows the splash screen, then shows the application window for less than a second before crashing. I can send the crash log again if you’d like.</p>
<p>Mike<br>
[Email Signature]</p></div>Mike Memmetag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-29T15:46:05Z2017-08-29T15:46:05ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Mike,</p>
<p>Try the following …</p>
<p>Install just the plug-in and then launch FileMaker.</p>
<p>Does it crash?</p>
<p>Vince</p></div>Vince Menannotag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-29T15:52:47Z2017-08-29T15:52:48ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Filemaker runs fine with just the plugin installed.</p>
<p>Mike</p>
<p>[cid:<a href="mailto:image001.png@01D320BD.447DCFC0">image001.png@01D320BD.447DCFC0</a>]</p>
<p>From: Vince Menanno <a href="mailto:tender+dbd527eb34@tenderapp.com">tender+dbd527eb34@tenderapp.com</a><br>
Reply-To: Beezwax Support <a href="mailto:support@beezwax.net">support@beezwax.net</a></p></div>Mike Memmetag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-08-29T16:13:08Z2017-08-29T16:13:08ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Ok that is a good start.</p>
<p>Vince</p></div>Vince Menannotag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-09-07T14:10:49Z2017-09-07T14:10:51ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Hey Vince,</p>
<p>i had the same issue on my touchbar MacBook pro, 6.5 would crash.<br>
You've send a new version of the plugin to try with and that fixed the issue for me.<br>
not sure if this helps in any way.</p>
<p>kind regards,<br>
Danny.</p></div>Danny De Vyldertag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-09-07T15:22:24Z2017-09-07T15:22:24ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Thanks Danny.</p></div>Vince Menannotag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-09-08T15:28:16Z2017-09-08T15:28:17ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Hi Vince</p>
<p>I placed the new plugin you sent me in the Inspector Pro Extensions folder and in the Filemaker Pro Advanced 16 Extensions folder and it didn’t fix the problem.</p>
<p>Mike<br>
[Email Signature]</p></div>Mike Memmetag:beezwax.tenderapp.com,2010-10-12:Comment/432838332017-09-08T16:11:31Z2017-09-08T16:11:31ZTrouble Installing Inspector Pro 6.5 on a Mac<div><p>Mike,</p>
<p>Any chance we do a screen share at some point?</p>
<p>Vince</p></div>Vince Menanno